General Terms of Service

These General Terms of Service were last updated and are effective as of 25 November 2026.

1. DEFINITIONS

1.1. Unless the context requires otherwise or it is stated otherwise in writing, capitalised terms used in the Agreement and its annexes, and in other documents of the Service Provider published on the Platform, have the following meanings:

1.1.1. API Integration – a service provided by the Service Provider to the Customer, once the Parties have signed the Special Terms, whereby the Customer integrates the provision of the Services into its own information system in accordance with the instructions provided;

1.1.2. Data Processing Agreement – the part of the Agreement governing the legal relationship between the Customer, as the controller of the personal data contained in the documents uploaded to the Platform, and the Service Provider, as the processor of such personal data, under Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation). The Data Processing Agreement is published on the Service Provider’s website in the Personal Data Protection section;

1.1.3. General Terms – these general terms of service, which form an integral part of the Agreement;

1.1.4. Document – a document in digital format uploaded by the Customer to the Platform for the purpose of the provision of the Services;

1.1.5. eIDAS Regulation – Regulation (EU) No 910/2014 of the European Parliament and of the Council of 23 July 2014 on electronic identification and trust services for electronic transactions in the internal market and repealing Directive 1999/93/EC;

1.1.6. Intellectual Property Rights – rights to patents, inventions, trade secrets and other rights to know-how (including any extension or renewal thereof), copyright, related rights, rights conferring protection equivalent to copyright, rights to databases, software, source code, access data, registered designs, unregistered design rights, industrial designs and utility models, trademarks, trade names, logos, slogans and unregistered signs, domain names, company names, and all registrations of or applications to register any of the foregoing in any country or jurisdiction;

1.1.7. Confidential Information – all non-public information that becomes known to the Parties in the course of signing or performing the Agreement, including but not limited to: the Parties’ trade secrets; financial, marketing, research and business plan information; information on prices, discounts, new products and services; suppliers of goods and services; contracts and business arrangements (and their terms) with Third Parties; information the disclosure of which may cause damage to a Party; and other information the Parties consider confidential. Confidential Information does not include any information which: a) is publicly available at the time of disclosure; b) becomes publicly available after disclosure other than through an act of the receiving Party in breach of the Agreement; c) is disclosed to the receiving Party by a Third Party who, to the receiving Party’s knowledge, has not breached any confidentiality obligation; d) has been or is developed independently by the receiving Party without use of the Confidential Information disclosed by the disclosing Party. In case of doubt as to whether certain information is Confidential Information, a Party shall treat it as Confidential Information until the other Party confirms in writing that such information is not Confidential Information;

1.1.8. User – any natural person added to the Account by the Customer who may also use the Services;

1.1.9. Trust Service – an electronic service consisting of: a) the creation, verification and validation of electronic signatures, electronic seals or electronic time stamps, electronic registered delivery services and certificates related to those services; or b) the creation, verification and validation of certificates for website authentication; or c) the preservation of electronic signatures, seals or certificates related to those services;

1.1.10. Services – the services provided by the Service Provider to the Customer for uploading, signing, storing, managing, viewing, downloading and archiving Documents on the Platform, Trust Services and other services provided on the Platform or under the Special Terms. The specific Services provided to the Customer are specified on the Platform, according to the Plan selected by the Customer, or in the Special Terms;

1.1.11. Service Provider – UAB Mark ID, legal entity code 305098955, registered office address Žalgirio g. 90-100, LT-09303 Vilnius, Lithuania, e-mail [email protected], tel. +37060175907;

1.1.12. Account – the result of the Customer’s registration for the Services, whereby a personal Customer account is created in which the data of the Customer and/or Users and the Documents are stored;

1.1.13. Plan – a service plan offered by the Service Provider and selected by the Customer after creating an Account. The scope, descriptions, prices and other terms of the service plans are published on the Platform at https://marksign.lt/el-parasas/planai;

1.1.14. Platform – the online platform administered by the Service Provider at https://marksign.lt/, where the Customer can use the Services after fulfilling the necessary conditions;

1.1.15. Privacy Policy – the document prepared by the Service Provider setting out how the Service Provider, acting as an independent data controller, processes the personal data of the Customer and/or Users when they use the Services provided by the Service Provider. The Privacy Policy is published at https://marksign.lt/privatumo-politika;

1.1.16. Sanctions – any economic, political, transport, social or other restrictions or obligations applied, administered or enforced by the Republic of Lithuania, the United Nations, the European Union, the United States of America, the United Kingdom or other institutions or organisations of which the Republic of Lithuania is a member or in whose activities it participates, against states or parts thereof, territories (special status zones), natural or legal persons, any other organisation, or any group of natural or legal persons and/or group of organisations;

1.1.17. Special Terms – the part of the Agreement setting out the details of the Parties and other special terms not provided for in the General Terms;

1.1.18. Agreement – the service agreement concluded between the Parties, consisting of the General Terms and the order for the Plan selected by the Customer, or of the General Terms and the Special Terms and their annexes;

1.1.19. Party – the Service Provider or the Customer individually;

1.1.20. Parties – the Service Provider and the Customer together;

1.1.21. Third Party – any natural or legal person who is not a Party;

1.1.22. Customer – any natural or legal person using the Services provided by the Service Provider. The Customer’s details are specified in the Account where the Services are provided via the Platform without Special Terms, or in the Account and/or the Special Terms where the Services are provided under Special Terms;

1.1.23. Consumer – a Customer who is a natural person and who acquires the Services for purposes unrelated to their business, trade, craft or profession (consumer purposes).

1.2. Other terms used in the Agreement have the meanings given to them in the applicable legislation.

2. GENERAL PROVISIONS

2.1. The General Terms apply and are deemed a legally binding agreement between the Parties in all cases where the Services are provided to the Customer, unless the Parties agree otherwise in writing.

2.2. By creating an Account and by entering into the Special Terms, where applicable, the Customer indicates its acceptance of the General Terms, thereby confirming that it has read the General Terms in full, agrees with their provisions and undertakes to comply with them when using the Services. Amendments to the General Terms may be provided for in the Special Terms and/or in a separate written agreement between the Parties.

2.3. The Data Processing Agreement forms an integral part of these General Terms. By indicating its acceptance of the General Terms, the Customer confirms that it has also read the Data Processing Agreement in full, agrees with its provisions and undertakes to comply with them when using the Services. Amendments to the provisions of the Data Processing Agreement may be provided for in the Special Terms and/or in a separate written agreement between the Parties.

2.4. By creating an Account and by entering into the Special Terms, where applicable, and by ticking the relevant box, the Customer also confirms that it has read and familiarised itself with the Privacy Policy.

2.5. The Service Provider assumes no risk or liability for any damage incurred by the Customer if the Customer has not, in whole or in part, familiarised itself with the General Terms despite having been given the opportunity to do so.

2.6. If the Customer does not agree with the General Terms, it should not enter into the Agreement or use the Services. For the avoidance of doubt, the Customer may not accept the General Terms in part, except where the Parties so agree in writing, for example in the Special Terms.

3. CONCLUSION OF THE AGREEMENT AND PROVISION OF SERVICES

3.1. The Services may be provided in two ways:

3.1.1. via API Integration, once the Parties have entered into the Special Terms;

3.1.2. via the Platform, under the General Terms only or under the General Terms and the Special Terms.

3.2. The scope of the Services, the terms of provision, Document storage capacity, prices and/or other terms of the Services are specified:

3.2.1. in the Plans published on the Platform; or

3.2.2. in the Special Terms.

3.3. The Agreement is deemed concluded when the Customer creates an Account and selects a Plan, or when the Parties sign the Special Terms, and remains in force until terminated in accordance with the General Terms or for the term set out in the Special Terms, unless terminated earlier in accordance with the General Terms or the Special Terms.

3.4. The Customer may change its selected Plan on the Platform by following the instructions provided on the Platform.

3.5. In providing the Services, the Service Provider complies with the requirements of applicable legislation, including the eIDAS Regulation and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), to the extent applicable to it in view of the specific Services provided, as well as other documents of the Service Provider published on the Platform, standards and other requirements applicable to providers of the relevant services.

3.6. The Service Provider has implemented technical and organisational measures to ensure a level of security appropriate to the risk posed by the data processing carried out by the Service Provider for the provision of the Services.

3.7. The Service Provider may, at its discretion, improve and change the scope and functionality of the Services. The Service Provider will make its best efforts to ensure that, in the event of a change that will have a material adverse effect on the Services, the Customer is informed thereof in advance on the Platform and/or by e-mail to the address specified in the Account and/or the Special Terms, where possible.

3.8. When using the Services, the Customer follows the descriptions of the Service functionalities provided on the Platform and their operating procedures published at https://pagalba.marksign.lt/, unless otherwise provided in the Special Terms. If the Customer is unable to use a particular functionality or has questions about the procedure for use, it may contact the Service Provider by e-mail at [email protected].

3.9. Depending on the selected Plan and/or the Special Terms, the Customer may be entitled to add a certain number of Users to the Account. Before adding a User to the Account and providing the User’s personal data for that purpose, the Customer must ensure that the User is informed about the processing of their personal data, including its transfer to the Service Provider, in accordance with Regulation (EU) 2016/679.

4. ACCOUNT

4.1. In order to use the Services, the Customer must register and create an Account.

4.2. The Account is created in accordance with the instructions provided by the Service Provider on the Platform.

4.3. The Customer is responsible for ensuring that the data it provides when creating the Account is accurate, correct and complete. If the data provided by the Customer when registering the Account changes, the Customer must update it without delay (if the first name or surname changes, the Customer must update the changed data on the qualified device used to log in to the Platform (more information at https://pagalba.marksign.lt/article/247-kaip-pasikeisti-asmeninius-duomenis); if other contact details change, the changes are made after logging in to the Platform (Settings and payments → Profile → Personal data)). Under no circumstances shall the Service Provider be liable for any damage caused to the Customer and/or Third Parties as a result of the Customer providing incorrect and/or incomplete data or failing to change and update the data when it changes.

4.4. The Customer is responsible for the security of access to the Account, i.e. it undertakes not to disclose login passwords or other data required to access the Account to any Third Party. Any actions performed in the Customer’s Account will be deemed by the Service Provider to be actions of the Customer. The Service Provider shall not be liable for any damage arising from the Customer’s failure to comply with the Account security obligations set out in this section of the General Terms.

4.5. The Customer undertakes to inform the Service Provider without delay if it becomes aware of any unauthorised use of its Account or of a real (objective) threat that its Account may be accessed without authorisation.

4.6. The Customer may delete its Account at any time.

4.7. The Customer is informed that if its Account on the Platform is inactive for more than 6 months, the Service Provider will delete the Customer’s Account without notifying the Customer separately. When the Customer’s Account is deleted, all Documents and data uploaded by the Customer to the Platform are erased. If the Customer wishes to use the Services after the Account has been deleted, it will have to register on the Platform again.

4.8. The Customer understands and agrees that it has no ownership rights to the Account itself. The Service Provider may at any time and without prior notice delete or block the Account and/or delete all content associated with the Account if the Service Provider reasonably believes that the Customer has breached these General Terms and/or the requirements of applicable legislation. The Service Provider’s decision to block and/or delete the Account depends on the extent and duration of the breach and on whether the breach is material to the Service Provider’s business. Where the Service Provider takes the actions referred to in this clause, the Customer will be informed thereof within a reasonable time in the Account and/or by e-mail to the address specified in the Special Terms.

5. REPRESENTATIONS AND WARRANTIES

5.1. The Parties represent and warrant to each other that:

5.1.1. they are entitled to enter into the Agreement, and all authorisations, consents and approvals required for entering into the Agreement and performing the Parties’ obligations under it have been duly obtained and are valid;

5.1.2. neither the conclusion, signing nor performance of the Agreement contradicts or breaches (i) any requirements of applicable legislation, (ii) any decision, order or judgment of any court or of any state or local authority to which the Parties are subject, (iii) the terms of any licence, permit or contract to which either Party is a party;

5.1.3. the Agreement has been concluded by the free will of both Parties, without fraud or duress.

5.2. By entering into the Agreement, the Customer represents and warrants that, both on the date of the Agreement and throughout its term and performance, neither the Customer nor any member of the group of companies to which the Customer belongs (if it belongs to a group of companies), any direct or indirect shareholder (member) or beneficial owner of the Customer, any member of its supervisory or collegial management body or its sole management body, or any other of its managers, employees, authorised persons or other representatives is a person subject to Sanctions or acts on behalf of any other person or entity subject to Sanctions, and that they comply with and implement Sanctions in accordance with applicable legislation. The Customer undertakes to provide in writing, within 7 (seven) days, any information requested by the Service Provider that is necessary for the Service Provider to verify the Customer’s compliance with the representation in this clause.

5.3. The Service Provider undertakes to use all reasonable efforts to make the Services available to the Customer 24 hours a day, 7 days a week, except for scheduled downtimes, of which the Customer will be notified by e-mail to the address specified in the Account and/or the Special Terms at least 14 (fourteen) days in advance; however, the Service Provider assumes no liability for and does not guarantee any specific availability, service levels or response times, unless agreed in the Special Terms.

5.4. The Services are provided “as is”. The Service Provider does not guarantee that the Services will be error-free or will meet the Customer’s expectations or requirements, unless the Parties have expressly agreed thereon in writing.

6. OBLIGATIONS OF THE CUSTOMER

6.1. The Customer undertakes:

6.1.1. to comply with all requirements set out in the General Terms and/or the Special Terms and their annexes;

6.1.2. to comply with the requirements of applicable legislation;

6.1.3. to use the Services in good faith;

6.1.4. not to use the Platform for any purpose that is contrary to the General Terms and/or the Special Terms or their annexes, or that is unlawful or prohibited;

6.1.5. to ensure that the information and data of the Customer provided in the Account are not misleading or incorrect and do not infringe the rights, including Intellectual Property Rights, or legitimate interests of the Service Provider or Third Parties;

6.1.6. when using the Services, not to infringe the rights, including Intellectual Property Rights, or legitimate interests of the Service Provider or Third Parties;

6.1.7. not to include in Documents any information or links containing viruses, corrupted files or other similar software or programs that may adversely affect the operation or functionality of the Platform;

6.1.8. not to upload to the Platform any Documents containing content the storage, distribution and/or publication of which is prohibited or restricted by applicable legislation;

6.1.9. not to attempt by any means to extract or collect data of other Customers or Users;

6.1.10. not to engage in prohibited mass extraction of information using automated tools and methods, to collect personal information in this way, or to use any prohibited means of gathering information;

6.1.11. not to attempt to decrypt, decompile, disassemble or modify the software on the basis of which, in whole or in part, the Services are provided;

6.1.12. not to use any device, software or routine, or take any action, that interferes or attempts to interfere with the provision or security of the Services;

6.1.13. not to perform any other actions that may breach the requirements set out in the General Terms and/or the Special Terms, their annexes and applicable legislation.

7. PRICE OF SERVICES AND PAYMENT TERMS

7.1. If the Parties have not agreed on specific prices and payment terms for the Services in the Special Terms, the prices of the Services applicable to the Customer depend on the Plan selected by the Customer. The service plans can be found at https://marksign.lt/el-parasas/planai/. The specific Plan applicable to the Customer is shown in its Account. If the Parties have entered into Special Terms, the payment procedure and terms for the Services are set out therein.

7.2. By entering into the Agreement, where it is concluded by selecting a Plan, the Customer agrees that payment for the selected Plan will be made by automatic charges. When selecting a Plan, the Customer provides the details of the bank card from which the automatic charges will be made. The Customer may choose the billing frequency, which is indicated when selecting the Plan. Accordingly, charges may be made annually or monthly. If the Service Provider is unable to make an automatic charge, the Plan is not activated and the Agreement is deemed not concluded or terminated.

7.3. The Service Provider may unilaterally change the prices of the Services applicable to the Customer by notifying the Customer in the Account and/or by e-mail to the address specified in the Special Terms at least 60 (sixty) days before the planned changes take effect. If the Customer does not object to the changes planned by the Service Provider before the date on which they take effect, the Customer is deemed to have accepted the changes. If the Customer does not agree with the changes, it may unilaterally terminate the Agreement by notifying the Service Provider in writing (by e-mail to the address specified in clause 1.1.11 of the General Terms) no later than the date on which the changes take effect (failing which, the Customer is deemed to have accepted the changes). If the Customer has paid for the Services in advance before the date of the notice of the price change, it may use the Services for the entire paid period, and in that case the last day of the Agreement is the last day of the paid Services.

7.4. In the event of late payment for the Services not due to the fault of the Service Provider, the Customer may be charged default interest of 0.02% for each day of delay.

7.5. Electronic invoices of the Service Provider are provided in the Account and/or sent to the Customer’s e-mail address specified in the Special Terms.

7.6. All payments for the Services are made in euros to the Service Provider’s bank account.

8. CONFIDENTIALITY

8.1. The Parties undertake:

8.1.1. to keep the other Party’s Confidential Information strictly confidential;

8.1.2. not to disclose the other Party’s Confidential Information to any Third Party without the other Party’s prior written consent, except for the exceptions provided for in the Agreement;

8.1.3. to take all measures reasonably necessary to ensure the secrecy and security of Confidential Information;

8.1.4. always to act in good faith with respect to the other Party’s Confidential Information;

8.1.5. not to use the other Party’s Confidential Information for any purpose other than the performance of the Agreement.

8.2. Notwithstanding clause 8.1 of the General Terms, a Party may disclose the other Party’s Confidential Information to its employees, consultants, insurers, representatives and service providers who need to know the other Party’s Confidential Information in order to perform their work or provide services related to the performance of the Agreement and who are bound by a written agreement or professional obligation to keep the other Party’s Confidential Information confidential.

8.3. The restrictions set out in clause 8.1 of the General Terms do not apply if the other Party’s Confidential Information must be disclosed under any law or other legal act, or any decision, ruling, order or request of a court or public authority.

8.4. All Confidential Information and any material containing Confidential Information disclosed by one Party to the other Party is and remains the property of the disclosing Party, unless otherwise provided in the Agreement.

8.5. The Service Provider has no access to the Customer’s Documents, does not check or monitor the content controlled by the Customer, and is not liable if the content uploaded by the Customer (Documents) does not comply with the terms of the Agreement and/or the requirements of applicable legislation.

9. INTELLECTUAL PROPERTY RIGHTS

9.1. The content of the Platform, including all texts, graphics, images, photographs, any film or visual material and recordings, other visual marks, illustrations, computer programs, program code and/or individual parts of all such items, domains and other business identifiers related to the Platform, except for the data of the Customer and Users and the Documents (the “Content”), is the intellectual property of the Service Provider or Third Parties, protected by applicable national and international legislation governing Intellectual Property Rights.

9.2. The Customer expressly understands that by using the Platform it acquires no rights to the Content and may use it only in accordance with the terms of the Agreement. The Customer may not use the Content, including but not limited to publishing, selling, copying, displaying, modifying, adapting, reproducing or using it in any other way, except for use solely for its personal purposes (if the Customer is a Consumer) or for internal business purposes on the terms set out in the Agreement, unless the Parties agree otherwise in writing.

9.3. A Customer who infringes the Intellectual Property Rights of the Service Provider or Third Parties shall be liable for such infringement in accordance with applicable legislation.

9.4. Subject to the Customer’s consent, the Service Provider may identify the Customer as its client on the Platform and in other marketing materials, displaying the Customer’s trademarks and/or logos.

10. REVIEWS

10.1. A Customer using the Services may be asked to rate the Services by submitting a review, where the Service Provider has a legal basis to do so.

10.2. Customers who may be asked to submit a review of the Services are selected by the Service Provider at random.

10.3. All Customer reviews are published on the website and displayed in random order.

11. PROCESSING OF PERSONAL DATA

11.1. Information on the processing of personal data by the Service Provider as a separate and independent data controller is provided in the Privacy Policy, which the Customer has read and confirmed when entering into the Agreement.

11.2. Information on the processing of personal data by the Service Provider as the Customer’s data processor is provided in the Data Processing Agreement, which forms an integral part of these General Terms and whose provisions the Customer read when entering into the Agreement and undertook to comply with when using the Services.

11.3. Before commencing any data processing operation other than those provided for in the Data Processing Agreement, the Parties undertake to enter into a separate written data processing agreement.

12. DIRECT MARKETING

12.1. Upon conclusion of the Agreement, the Service Provider will use the e-mail address provided by the Customer for marketing its own similar services (products) (e.g. sending newsletters presenting similar services of the Service Provider), unless the Customer or the Customer’s representative objects to such data processing when entering into and/or performing the Agreement (pursuant to Article 81(2) of the Law on Electronic Communications of the Republic of Lithuania). To object to such processing of personal data, the Customer or the Customer’s representative must indicate this in the Special Terms, where they are concluded, or notify the Service Provider at any time by e-mail at [email protected]. If no objection to such use of personal data is made when entering into this Agreement and/or immediately thereafter, the opportunity to object will be provided in every message sent to the e-mail address of the Customer or the Customer’s representative in accordance with this clause.

13. LIABILITY

13.1. The Parties are liable for the non-performance or improper performance of their obligations under the Agreement in accordance with the Agreement and/or applicable legislation and must compensate the other Party for direct losses incurred as a result.

13.2. The Service Provider is released from any liability where the Customer incurs direct losses because the Customer did not in fact familiarise itself with the General Terms or the Privacy Policy, despite having been given the opportunity to do so.

13.3. The Service Provider’s liability to the Customer is limited to direct losses and to the amount of the price paid for the Services, unless mandatory provisions of applicable legislation do not permit such limitation of liability.

13.4. The Service Provider assumes no liability for the quality of services provided by Third Parties or for the availability of Third Party infrastructure (providers of Mobile-ID, Smart-ID, other eID means and trust services), where such infrastructure is related to and necessary for the proper provision of the Services, or for any other actions of Third Parties beyond the Service Provider’s control, if as a result the Service Provider is unable to properly perform its obligations.

13.5. The Customer alone is fully responsible for the accuracy of the confirmations, data and Documents it provides and for the compliance of their content with the terms of the Agreement and the requirements of applicable legislation.

13.6. Payment of contractual penalties does not release a Party from the obligation to perform its obligations under this Agreement.

14. FORCE MAJEURE

14.1. The Parties shall not be liable for the partial or complete non-performance of their contractual obligations if they prove that it was due to force majeure circumstances.

14.2. A Party unable to perform its contractual obligations due to force majeure circumstances must notify the other Party in writing without delay, and in any event no later than within 5 (five) days of the occurrence of such circumstances or of becoming aware of them.

14.3. Force majeure circumstances are understood as defined in the applicable legislation of the Republic of Lithuania. The grounds for releasing from liability a Party unable to perform its contractual obligations due to force majeure circumstances arise from the moment such circumstances occur or manifest themselves or, if notice is not given in time, from the moment of notification.

15. INFORMATION ON WITHDRAWAL FROM THE AGREEMENT

15.1. The Customer has the right to withdraw from the Agreement within 14 (fourteen) days without giving any reason. The withdrawal period expires 14 (fourteen) days after the day the Agreement is concluded.

15.2. To exercise the right of withdrawal, the Customer must inform the Service Provider of its decision by an unequivocal statement (e.g. by registered post or by e-mail to the address specified in clause 1.1.11 of the General Terms). The Customer may use the model withdrawal form attached to the General Terms (Annex No. 1 to the General Terms), but this is not obligatory. To meet the withdrawal deadline, it is sufficient for the Customer to send the communication concerning its exercise of the right of withdrawal before the withdrawal period has expired.

15.3. Effects of withdrawal:

15.3.1. upon the Customer’s exercise of the right of withdrawal, the Parties’ obligations to perform the Agreement cease;

15.3.2. the Service Provider undertakes to reimburse to the Customer all payments received for the Services without undue delay and in any event no later than 14 (fourteen) days from the day on which it received the Customer’s notice of withdrawal. The Service Provider will carry out such reimbursement using the same means of payment as the Customer used for paying for the Services, unless the Customer has expressly agreed otherwise and provided the Customer does not incur any additional costs as a result.

15.4. If the provision of the Services to the Customer began before the end of the withdrawal period set out in this section of the General Terms, the Customer, by accepting these General Terms, is deemed to have made an express request and to have acknowledged that, if the Service Provider begins providing the Services before the end of the withdrawal period set out in this section of the General Terms, the Customer loses the right to withdraw from the Agreement under this section. Where storage space for Documents is created for the Customer immediately upon creation of the Account, the Services are deemed to have begun from the moment the Account was created, regardless of when payment for the Services was made; the Customer therefore understands, acknowledges and agrees that it has thereby lost the right to withdraw from the Agreement.

15.5. The right of withdrawal set out in this section of the General Terms does not apply to a Customer who is not a Consumer.

16. TERM OF THE AGREEMENT

16.1. The Services are provided to the Customer from the moment the Agreement is concluded until either Party terminates the Agreement in accordance with the General Terms and/or the Special Terms or applicable legislation.

16.2. The Customer may terminate the Agreement unilaterally, without giving any reason, at any time by cancelling the selected Plan on the Platform, unless Special Terms providing for a different termination procedure have been concluded with the Customer. The price of the Services paid up to the date of termination is non-refundable, regardless of the period for which it was paid, except where the Agreement is terminated due to a material breach of the Agreement by the Service Provider; however, the Customer may use the Services for the entire period paid in advance.

16.3. The Service Provider may unilaterally terminate the Agreement and the provision of the Services without giving any reason by notifying the Customer in writing (by e-mail to the address specified in the Account and/or the Special Terms) at least 30 (thirty) days in advance. In such a case, a Customer receiving prepaid Services whose remaining term exceeds the notice period will be refunded the amounts paid for the period during which the Services will not be provided.

16.4. The Agreement may be terminated by written notice of the Service Provider if the Customer breaches the terms of the Agreement and fails to remedy such breach within 5 (five) days of receipt of the relevant written notice, where the breach is capable of remedy. In such a case, the Agreement is deemed terminated from the date specified in the written notice, which may not be earlier than the last day of the said 5 (five) day period.

16.5. Upon termination of the Agreement on any grounds, the Customer’s Account will be deleted; the Customer must therefore download the Documents stored on the Platform before the date of termination.

16.6. For the avoidance of doubt, the Parties acknowledge that all terms of the Agreement which by their nature survive the expiry or termination of the Agreement shall remain in force after its termination or expiry.

17. COMMUNICATIONS

17.1. Notices relating to the provision of the Services are sent to the e-mail address specified in the Customer’s Account and/or the Special Terms. The Service Provider is not liable if the Customer does not receive information or confirmation messages sent due to internet connection problems, failures of e-mail service providers’ networks, messages ending up in the SPAM folder, or incorrect data provided by the Customer.

17.2. The Parties must notify each other in writing (by e-mail) without delay of any change in their contact details. If a Party fails to notify a change of address or other contact details, a notice sent to the last known address is deemed duly delivered.

18. AMENDMENTS TO THE GENERAL TERMS

18.1. The Service Provider may amend or supplement the General Terms. Customers are informed of amendments to the General Terms at least 30 (thirty) days before they take effect, on the Platform and/or by e-mail to the addresses specified in the Account and/or the Special Terms. If the Customer does not agree with the amendments made by the Service Provider to the General Terms, the Customer should terminate the Agreement and stop using the Services.

18.2. The current and valid version of the General Terms is always available on the Platform.

19. FINAL PROVISIONS

19.1. In the event of any conflict between the General Terms and the Special Terms, the Special Terms shall prevail.

19.2. The Agreement is governed by the laws of the Republic of Lithuania. Any disputes or disagreements arising in connection with the provision of the Services shall be resolved by negotiation. If no agreement is reached, disputes shall be resolved in accordance with the legislation of the Republic of Lithuania.

19.3. The Service Provider may assign all of its rights and obligations under the Agreement without the consent of a Customer who is a Consumer, provided that such assignment does not worsen the Customer’s position under the Agreement or reduce the guarantees provided to it. The Customer may not transfer or assign any rights or obligations under these General Terms without the Service Provider’s prior written consent, and any unauthorised transfer of such rights and obligations shall be deemed void.

19.4. If any provision of the Agreement is held invalid under applicable legislation, the remaining provisions of the Agreement shall remain in force, except where the invalid provisions make the implementation of the remaining provisions essentially impossible. If any provision of the Agreement or part thereof is or becomes invalid or ceases to bind the Parties, the Parties shall negotiate in good faith and replace it with another wording that reflects the Parties’ intentions as closely as possible.

19.5. Failure by either Party at any time to require performance of any provision of the Agreement and/or applicable legislation shall not affect that Party’s right to require full performance thereof at any later time in accordance with the Agreement and/or applicable legislation, and any waiver by either Party of a breach of any provision of the Agreement shall not be deemed a waiver of any subsequent breach thereof, nor shall it be deemed to revoke the validity of any such provision or in any way prejudice that Party’s rights under the Agreement.

19.6. If the Customer has any complaints against the Service Provider, it may set them out and submit them in writing using the Service Provider’s contact details specified in clause 1.1.13 of the General Terms. The Service Provider undertakes to respond to such complaints within 14 (fourteen) days of receipt. A Customer who is a Consumer also has the right to resolve the dispute by applying to the Communications Regulatory Authority of the Republic of Lithuania (Mortos g. 14, LT-03219 Vilnius, tel. +370 800 200 30, fax +370 5 216 1564, e-mail [email protected], website www.rrt.lt) or the State Consumer Rights Protection Authority of the Republic of Lithuania (Vilniaus g. 25, 01402 Vilnius, e-mail [email protected], tel. 852626751, website www.vvtat.lt), or by filling in the application form on the ODR platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN.

20. ANNEXES

20.1. Model form for withdrawal from a distance service agreement (Annex No. 1).

Annex No. 1

MODEL FORM FOR WITHDRAWAL FROM A DISTANCE SERVICE AGREEMENT

Complete and return this form only if you wish to withdraw from the agreement:

To: UAB Mark ID, legal entity code 305098955, registered office address Žalgirio g. 90-100, LT-09303 Vilnius, Lithuania, e-mail [email protected], tel. +37060175907

I hereby give notice that I withdraw from the service agreement:

Agreement number and/or date: ______________________________

Consumer’s name and surname: ______________________________

Consumer’s e-mail address and telephone number: ______________________________

Consumer’s signature: ______________________________

Date: ______________________________