Technology experts RASO: speed is the key to staying competitive
Technology sector
About company
RASO, a team of technology experts, has been helping businesses operate more efficiently for over three decades. The company develops and implements computerized point-of-sale (POS) systems, automatic identification (Auto ID), and other technology solutions for businesses in retail, manufacturing, logistics, and other industries.
“Our clients seek reliable and easily adaptable technologies to optimize business operations, improve employee efficiency, and enhance customer experience. They also expect security, especially in the logistics and retail sectors, where data protection is crucial. Secure document management is part of this need.”
– Vitalijus Garbauskas, CEO at RASO
Challenge
“Companies in retail, logistics, manufacturing, and service sectors are looking for solutions to optimize warehouse management, automate processes, and improve customer service. Naturally, they turn to us as one of the leading players in the market. In these industries, operational efficiency directly impacts customer satisfaction, productivity and profitability of the company. That is why speed is a key factor in staying competitive.
Our main challenge was accelerating the signing of contracts, invoices, and other documents—ensuring they reach our clients quickly, not in 3–7 days, while also maintaining data and document security. Not to mention reducing our own costs as our client base grows,” explains V. Garbauskas on the decision to digitize document signing.
Solution and Result
Implementing the Mark Sign eSignature solution has helped massively. The process of document management has been optimized. Additionally, we saved time that would otherwise be spent on signing, sending, and archiving paper documents.
According to V. Garbauskas, the ability for clients to sign documents remotely at RASO’s expense not only provides more flexibility for both parties but also improves the overall customer experience.
“We haven’t yet calculated the exact savings, but we can already feel that the document signing process is now several times faster. This aligns with our company’s philosophy—being in the technology sector, we must continuously adapt.
Both for our clients and ourselves, we strive to implement solutions that reduce paper usage, optimize costs, and improve resource management. For example, instead of traditional printed labels, electronic solutions are gaining popularity among our clients. Similarly, we are constantly looking for ways to digitize our own processes and documents, including customer service at their retail locations,” RASO’s CEO emphasizes the inevitability of digital transformation in business.
Why Mark Sign?
User-Friendly Interface
Mark Sign system features an intuitive and easy-to-understand interface, allowing employees and clients to sign documents quickly. It shortens the time spent on the document signing process, enabling employees to focus on other important tasks. The clear interface also reduces the risk of errors, as all documents and signing processes are logically organized and easily accessible.
Multiple ID Methods
Various identity verification methods ensure that signers can authenticate themselves conveniently and securely. RASO clients and employees have the option to choose the verification method that best suits their needs and security requirements. A variety of tools improves the document signing process and enhances customer satisfaction, as everyone can select the method that works best for them.
Personalized eSignature
Mark Sign allows the use of a personalized qualified eSignature, which adds credibility and professionalism to documents, as each signature is linked to the company. This ensures that all documents are easily traceable and helps to grade up brand visibility.
