Mobire Lietuva: can the industry of mobility be green?
Full-service rental
About the company
„Mobire Lietuva” rents cars to business clients and private individuals, taking care of all their maintenance needs. Clients receive not only a new car but also a full service package – from technical maintenance to insurance and roadside assistance. The company also provides fleet management services for businesses, which not only reduce initial investments but also optimize operational costs, allowing companies to focus on growing their business rather than managing vehicles.
“The car rental market is rapidly evolving – today, competitive advantage is determined not only by a modern fleet of vehicles but also by the latest technologies that help serve customers simply, safely, and efficiently. Digital tools like “Mark Sign” are part of this strategy.”
– Jonas Survutas, Regional Manager at Mobire Lietuva
Challenge and Solution
Operating in the car rental market, where competition and customer expectations for fast and convenient services are constantly growing, “Mobire” faced a significant challenge: how to ensure efficient and environmentally friendly service while dealing with numerous bureaucratic processes inherent to the business. The car rental sector is subject to various regulatory requirements related to vehicle use, insurance, and customer data protection, meaning the company must ensure that all documents are processed according to industry standards while avoiding excessive administrative burdens. Not to mention, the pressure to reduce service costs forces the company to constantly optimize expenses, and achieving this without effective digital solutions can be challenging.
As noted by regional manager J. Survutas, customers today not only expect but have legitimate expectations that desired services will be easily accessible online or through mobile applications. Therefore, it is no surprise that the ability to sign documents remotely has become a key factor in choosing a service provider. This is where “Mark Sign” came into play for the company.
Result
“We decided to integrate the “Mark Sign” qualified electronic signature solution, and we didn’t make a mistake – it allowed us to optimize bureaucratic processes, reducing our administrative burden. Now, clients can sign rental contracts at their convenience and location. The integration not only saves time but also reduces financial costs – there’s no need to print paper contracts, send them by mail, and then manage and store them once received.
Overall, the bureaucratic processes have become much easier since various government institutions also support the qualified electronic signature – most business-related matters can now be handled remotely. Additionally, by implementing the qualified electronic signature solution, we can easily monitor how many and which contracts have been signed, whose signature we are still waiting for, or where a document has ‘landed’ with a colleague – we can share this information via the “Mark Sign” platform.” explains J. Survutas.
Benefits
Sustainability
“We stay true to our business logic – by offering environmentally friendly cars for rent, we encourage clients to sign contracts virtually, reducing paper and fuel consumption that would be required for physical signatures. Reducing our negative environmental impact is one of our company’s social responsibility commitments.” says J. Survutas.
Convenience
It’s convenient to share documents with colleagues when there’s a need for multiple individuals to review and approve them.
Time savings
With this tool in place, there’s no need to schedule meetings with clients for contract signings, as everything happens with just a few clicks, allowing more time to focus on the company’s strategy and business growth.
