ERGO: By choosing the Mark ID eSignature solution, we also gained a convenient tool for contract management
Insurance
About company
ERGO is one of the largest insurance providers in the Baltics, trusted by more than 640,000 private and business customers.
ERGO Life Insurance SE is part of this group, offering life and health insurance services.
Challenge and solution
Before adopting the unified Mark Sign platform, ERGO’s life insurance intermediaries used different eSignature tools. To streamline internal processes and ensure consistency, the company decided to find a single qualified eSignature solution that would work as a document storage platform.
Mark Sign was chosen through a public procurement process. The decision was driven by the platform’s attractive pricing, wide functionality, and ease of use.
“Since implementing the solution, we’ve been receiving more and more requests from other departments eager to use the signing tool. The team appreciates not only how simple it is to use but also the ability to easily store and quickly find signed documents.”
– Ieva Blavaščiūnienė, Junior Project Manager at ERGO Life Insurance SE
Results
The onboarding process took a couple of months. Initially, intermediaries had many questions and some functions were missing. “We’re genuinely happy that we were assigned a highly responsible and responsive account manager – Kamilė. She organized informative training sessions and continues to support us with any issues or questions. It was also incredibly useful to configure user environments to match our internal needs, which resulted in a smooth and convenient process for both intermediaries and clients.
With this solution in place, we’ve improved control over processes, increased efficiency and convenience for both our team and our clients. We also significantly reduced paper usage and contributed to our sustainability goals. As more departments joined, the volume of signed documents grew noticeably – from 500 in the first month to over 900 last month.“ – shares Ieva Blavaščiūnienė.
“From our first interaction, we felt ERGO would be a partner that truly values a smooth, user-friendly experience. Their eagerness to learn and give feedback naturally inspired us to support them – it’s rewarding when that turns into mutual trust.”
– Kamilė Pociūtė, Sales Manager at Mark ID
Benefits
Streamlined document management
Managers can now easily monitor and control the document flow, as well as take over responsibilities when colleagues are on leave. Administrative access rights allow for fast responses to changes and enable reminders to be sent to clients.
Reliable data protection
By centralizing all document signing on one platform, contracts and supporting information are securely stored in one place.
Proactive support during onboarding
The organization received clear training sessions during onboarding, and support is still readily available. This allowed the team to quickly adopt the tool and customize it to their needs – from setting up different user environments to ensuring a smooth experience for both staff and clients.
