Digital education even when renting a sofa
Service sector
About the company
A long-term rental platform where you can have the item you want for a low monthly rental fee and buy it later for its residual value if you need it. The company’s aim is to offer customers the most necessary household goods with the possibility to use these items without loans, credit or collateral.
Importantly, in the event of a change in their financial situation, customers of the platform have the possibility to cancel their commitments at any time by returning the item to the company.
Challenge
The sharing economy, which has grown rapidly in the world, has created a market in which people can only rent things for a limited period of time – when they are most needed – because in some cases it is more cost-effective to rent than to buy, not to mention the issue of sustainability, when things are sitting idle or being replaced by new ones. As our company motto is “When it’s too expensive to buy, rent”, by creating a platform for renting items, we extend the life cycle of an item and reduce overconsumption, while at the same time meeting the essential needs of our customers.
Of course, this business model is not new, so we compete in the market not only on the supply of items, but also on the quality of our service – how quickly and how conveniently we can rent them. Not to mention the reliability of the service and the security of personal data.
“Due to our business model—item rental—our colleagues have to process several hundred applications and other related documents every day. This involves significant human resource costs, so we were pleasantly surprised at how much employee time we managed to save after the company switched to using a qualified electronic signature.”
– Laurynas Mažuolis, Head of “Be kredito”
Solution
In the long-term rental business, the speed of signing the contract is the “bottle neck” that determines how quickly the rented item can be used, not to mention the identification of the customer and verification of the other necessary data. Every day, our staff used to spend most of their working day just on these bureaucratic processes – checking, collecting and storing signed documents – and with thousands of enquiries to process per month, there is a risk that even the most diligent employee could eventually make a human error, which is unforgivable in our business.
This is how our Mark Sign solution came to be implemented in our systems, increasing the efficiency of our employees, reducing the archive of paper documents and the risk of errors – various statistics show that the implementation of a qualified digital signature solution can reduce the possibility of errors in document processing by up to 90%.
Result
With the introduction of qualified eSignatures, we have seen a change not only in the cost savings in logistics, paper and human resources, but also in our growing customer base. As the digital literacy of society increases and more and more people use various eSignature tools in their daily lives, they are much more confident to rent things online – knowing that signing a contract will only take a few minutes and that they can carry out all their financial transactions at a time that is convenient for them, our customers are no longer delaying the decision to rent an item for a “more convenient time”.
By moving the majority of our business processes to the Mark Sign digital platform, we can be sure that documents are safe and secure, easy to archive and, if necessary, quick to find.
Speed
As staff use the service on a daily basis for signing, checking and structuring incoming documents, the ability to do all of this quickly is of great importance to their efficiency.
Time
With this solution in place, the company’s customers receive all services faster and at their convenience.
Price
Mark Sign was chosen from among other suppliers because of the competitive price it offers.
