The logistics sector can be competitive and sustainable at the same time
Logistics sector
About the company
HRX has one goal: to become the fastest land Less-Than-Truckload (LTL) freight shipping transporter and to provide an exceptional experience for its clients and their partners. Customer support and exceeding customer expectations is the top priority. Thanks to a professional and dedicated team, HRX achieved one of the industry’s highest customer satisfaction ratings (their NPS score is 89.25). Additionally, 99.8% of their cargo arrives intact, and HRX achieves on-time delivery 98% of the time.
The customers also praise fast delivery, confirming that HRX is the fastest LTL transportation company in Finland, Sweden, Estonia, Latvia, Denmark, and Poland. To these destinations, HRX delivers cargo within 24-72 hours.
Challenge
By providing a high-quality transport service, we commit to delivering our customers‘ goods within 24 hours and on time. To deliver on this promise, every day we have to overcome the various business obstacles that get in the way of a perfect service, and bureaucratic processes are not the last thing on our agenda.
“We have analytics tools that help us reduce fuel consumption, and we always invest in new vehicles and ensure our drivers’ education. Currently, we’re building a new logistics center where we’ll implement many innovative solutions. Therefore, process digitalization and the ability to sign documents using an electronic signature is a natural step for us.”
– Rasma Saulė, Head of HRX Lietuva
Solution
The logistics sector has always been a conservative business, making it more difficult to implement changes. Because of that, document management and archiving have been major obstacles to streamlined work.
The paradox is that it wasn’t the natural competition that pushed the sector to advance, but rather the COVID-19 pandemic, which forced businesses to adapt to new habits and use effective tools such as a qualified electronic signature for better business efficiency.
Result
Once we started using the Mark Sign solution, our document management and archiving processes got easier and more effective. We save time and office resources by eliminating the need to print and physically send endless paper documents through delivery services. In the end, our customers also benefit from it.
Previously, contracts would sit in clients’ mailboxes for days before they found time to read and sign them. Now, they can simply click a link and use a qualified electronic signature, making the administrative processes much faster.
Convenience
It’s more convenient to share documents with colleagues, and you can also send documents to multiple people for confirmation.
Operability
Once a client signs the contract, you receive a real-time confirmation.
Functionality
You can have both business and personal accounts simultaneously and switch between them as needed.
